RSA: Course Frequently Asked Questions
Is the RSA course mandatory?
This depends on the state or territory you'll be working in.
More for information on state / territory RSA requirements.
Can I look at the course on more than one computer?
Yes, our courses are distributed via the internet and can be accessed from any internet-enabled computer.
Can I enrol in more than one course?
Yes, you can enrol in as many courses as you want.
What if I don’t like this method of study?
No problems, you don’t usually pay for a course until you finish it, so simply stop using it. In some cases, like the Blue/White Card course, you can easily enrol in AVELING’s classroom course instead.
How do I unsubscribe from a course?
Most courses have a certain time period in which your account is active. If you don’t want to continue with the course, simply wait until this time period is over and the system will automatically disable the account.
What personal details does AVELING hold? Are these forwarded to other organisations?
AVELING only keeps the personal details it has to keep for auditing and compliance purposes. As a requirement of certain courses, these may be passed on to other agencies, like the Training Accreditation Council or WorkSafe.
We treat your personal details absolutely confidentially and will not pass your details on to third parties for demographical or advertising purposes.
What do I do if I’ve forgotten my password?
Click on the ‘Request your details’ link on the login page and fill in your details. Your password will be emailed to you.
Who can help me with technical difficulties?
Contact AVELING directly by phone on +(08) 9355 0100 or click on the Contact Us link and send us an email.
How secure are online payments?
AVELING takes security very seriously and treats it with the highest importance. We encrypt all personal information and credit card details using Secure Sockets Layer (SSL) technology. You will know that your details are being encrypted when the letters “https:” appear in the address bar and a small padlock appears at the bottom of your browser.
For extra safety, AVELING will never e-mail or call you to ask you to disclose/verify your username and/or password or confirm credit card details. Any such requests should be disregarded.
Is the course assessed by someone?
Yes. Throughout the course you will have to answer questions by typing your answers into text boxes. Your answers will be reviewed and assessed by one of our Approved Assessors, who will contact you if they need to discuss any of your answers.
What happens if I do not pass the test?
An approved assessor will contact you if you have answered questions incorrectly. Their job is to assist you to gain knowledge in the areas you're having issues with and ensure that you understand the concepts presented wherever possible.
