Learn the fundamentals of customer service, with tips on how to provide excellent customer service to boost your bottom line.
Local governments have stringent requirements for the way in which works are conducted. Workplace health and safety issues need to be addressed to promote a safe and accident-free work environment.
The importance of record keeping in the public sector should not be underestimated. Learn how to create, keep and maintain public records efficiently.
As part of our 20 Year Celebration, this course is one of 20 offered free of charge for 20 days (to the 30th July 2017).
Learn how to deal with bullying and harassment in the workplace by educating your team on what is bullying (and what isn’t) and how to create a safer and more inclusive work environment.