Conflict Resolution Skills
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Overview
In some cases, conflict in the workplace just seems to be a fact of life.
We’ve all seen situations where different people with different goals and needs have come into conflict.
The fact that conflict exists, however, is not necessarily a bad thing. If conflict is resolved effectively, it can lead to personal and professional growth.
The good news is that by resolving conflict successfully, you can solve many of the problems that brought it to the surface, as well as getting benefits that you might not at first expect.
Intended for
Anyone who deals with conflict situations in the workplace and would like strategies to deal with it in a more positive and productive way.
Learning Outcomes
- Understand the conflict resolution process
- Explain the styles of conflict resolution
- Adapt processes for different types of conflict
- Implement communication tools
- Use basic anger and stress management techniques.
Certification
A Certificate of Participation will be issued at the end of the course.
Customised Training
If you have six or more participants, the program can be presented at your workplace, using customised site based examples.
General Information
- Must bring identification
- Minimum dress standard - neat casual, enclosed footwear and no singlets
- Light lunch, morning and afternoon tea included
Cancellation Policy
Non-attendance or cancellation within two working days, will incur full cost.
| Duration: | 1 day | |
| Fee: | Contact AVELING for group rates | |
| Dates: | On request |
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View Pre-Course Information here
Last updated: 25 January, 2012
Version 2.0
