Conflict Resolution Skills
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Overview
Is conflict resolved in a positive way in your workplace?
In many cases, unresolved conflict tends to escalate and can even lead to staff leaving. Can your organisation afford this?
Effectively managed workplace conflict has many positive results for organisations. They include improved problem solving and interpersonal relationships, increased staff retention and more ownership of and commitment to decisions of the team.
Conflict resolution enables your staff to listen and explore different ideas, make better decisions and increase their alternatives. Enrol them today in this practical one-day course.
Intended for
Anyone who needs to understand the conflict process and wants to implement tools and techniques to resolve the conflict in a positive, proactive and more effective manner.
Outcomes
As a result of attending this course, participants should be able to:
- Understand the conflict resolution process
- Explain the styles of conflict resolution
- Adapt processes for different types of conflict
- Implement communication tools
- Use basic anger and stress management techniques.
General Information
- Must bring identification
- Minimum dress standard, neat casual (no thongs or singlets)
- Lunch not included
Cancellation Policy
Non-attendance or cancellation within two (2) working days, will incur full cost.
| Duration: | 1 day | ||
| Time: | 8.30am to 4.00pm | ||
| Fees: | $295.00 per person (inclusive of GST on catering) |
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| Dates: | 13 August | 22 October | |
