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The Effective Receptionist

Duration: half - day  
Time: 8.30am to 12.30pm  
Venue: Bassendean  
Fees: $195.00 per person (inclusive of GST on catering)  
Dates: 26 February
22 April
11 June		 19 August
21 October
09 December

Overview

The value of client relationships has never been more important and loyal customers have an enormous lifetime value. Customers who are handled professionally will call again and will become some of your most loyal clients.

This is a practical course that will help the receptionist promote the organisation through effective and professional communication.

Bookings

contact Phone: 9379 9999
contact Email: training@aveling.com.au

Intended for

All front line or reception staff who directly come into contact with customers, both face-to-face or on the telephone.

Outcomes

As a result of attending this course, participants should be able to:

  • Recognise the importance of the receptionist’s role as ambassador for their organisation
  • Become more confident in their role and therefore better able to provide effective support
  • Be able to deal with customers and staff effectively both on the telephone and face-to-face
  • Gain time management skills and be able to prioritise work effectively.

General Information

  • Must bring identification
  • Minimum dress standard, neat casual (no thongs or singlets)

Cancellation Policy

Non-attendance or cancellation within 2 working days, will incur full cost.


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