The Effective Receptionist
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Overview
The value of client relationships has never been more important and loyal customers have an enormous lifetime value. Customers who are handled professionally will call again and will become some of your most loyal clients.
This is a practical course that will help the receptionist promote the organisation through effective and professional communication.
Intended for
All front line or reception staff who directly come into contact with customers, both face-to-face or on the telephone.
Outcomes
As a result of attending this course, participants should be able to:
- Recognise the importance of the receptionist’s role as ambassador for their organisation
- Become more confident in their role and therefore better able to provide effective support
- Be able to deal with customers and staff effectively both on the telephone and face-to-face
- Gain time management skills and be able to prioritise work effectively.
General Information
- Must bring identification
- Minimum dress standard, neat casual (no thongs or singlets)
Cancellation Policy
Non-attendance or cancellation within 2 working days, will incur full cost.
| Duration: | half - day | ||
| Time: | 8.30am to 12.30pm | ||
| Fees: | $195.00 per person (inclusive of GST on catering) |
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| Dates: | 26 February 22 April 11 June |
19 August 21 October 09 December |
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