The New Receptionist
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Overview
An effective and competent receptionist is a valuable asset to your company.
The first impression a customer gets can have a long lasting impact. Those who have been dealt with professionally and courteously will look upon you and your organisation in a more positive light.
This is a practical course covering basic communication skills, telephone etiquette, how to build customer relationships, deal with difficult customers and ensure a positive outcome.
Intended for
All receptionists and front line staff who come into contact with customers, both face-to-face or on the telephone.
Learning Outcomes
- The receptionist’s role as ambassador for their company
- Gain confidence and provide more effective support
- Deal with customers and staff effectively both over the telephone or face-to-face
- Develop time management skills and prioritise work effectively
Certification
A Certificate of Participation will be issued at the end of the course.
Customised Training
If you have six or more participants, the program can be presented at your workplace, using customised site based examples.
General Information
- Must bring identification
- Minimum dress standard - neat casual, enclosed footwear and no singlets
- Morning tea included
Cancellation Policy
Non-attendance or cancellation within two working days, will incur full cost.
| Duration: | 4 hours | |
| Fee: | Contact AVELING for group rates | |
| Dates: | On request |
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View Pre-Course Information here
Last updated: 25 January, 2012
Version 2.0
