AVELING Customer Survey Results

We had an overwhelming response to our customer satisfaction survey and we would like to thank you for taking the time to complete it. Your feedback and ideas are invaluable and appreciated.

Here is a summary of the key results and feedback from the survey.

of respondents said they were satisfied or very satisfied with the overall service they continuously receive from AVELING.

We are pleased with the high score we have received and included your suggestions in an action plan to ensure our customer service improves over the next year.

“I have always had impeccable service from your company.”

“I have found your staff to be competent, friendly and knowledgeable.”

The following three factors were highly regarded when dealing with a training organisation:

• Convenience of booking courses
• Friendly, knowledgeable staff, and
• Nationally recognised training.

of respondents think we are competent, reliable and customer friendly. All additional comments have been reviewed and a strategy has been put in place to address the highlighted areas such as environmental responsibility and innovation.

“Overall service has been excellent”

“...had nothing but great communications with AVELING, we are extremely happy.”

Respondents' feedback on the single most important factor when choosing a training provider, revealed that flexibility in terms of training venues, dates and times is the most important, followed by good customer service. The least important factor was course pricing.

We hope to incorporate as many suggestions as possible and continue to provide you with the level of service you have come to expect of AVELING.

Congratulations to Donna Endersby from CADDS Engineering and an employee from Tasman Power WA.
They are our winners in the prize draw for the two Visa Card Vouchers.