Pre-Course Enrolment Information
As a Registered Training Organisation (RTO), AVELING operates within the RTO Principles and Standards for NVR Registered Training Organisations. There are systems in place to ensure quality control is maintained throughout the company.
AVELING monitors and acts on feedback from course participants and industry stakeholders to provide the most up to date and relevant services.
1. Pre-course Enrolment Information
1.1 Course Information and Employability Skills
Course outlines and information on AVELING’s public courses is available:
- on our website, www.aveling.com.au
- in our Course Directory and Calendar
- on request by email, fax or in person.
Course information for AVELING’s customised courses is made available to the client requesting the course. Participants should refer course information requests to their employer.
Employability Skills are embedded in the training and assessment. Information on the Employability Skills relevant to a qualification or unit of competency can be obtained by visiting http://employabilityskills.training.com.au.
1.2 Privacy Policy
Under the Privacy Act 1988, AVELING has a Privacy Policy in place to protect client and participant details. Any information you provide may be disclosed where appropriate, to relevant persons and organisations for the purpose of confirming training details. AVELING will not disclose your personal information to any other party without your consent.
As a Registered Training Organisation AVELING is required to keep a sample of participant work for moderation and validation purposes. AVELING reserves the right to retain samples of work for these purposes without expressed consent.
1.3 Provision for Language, Literacy and Numeracy (LLN) Assessment
AVELING will where possible provide training and assessment support services that meet learners individual needs regardless of their age, gender, culture and background.>
AVELING recognises that some participants require more assistance than others.
Participants with language, literacy or numeracy issues should notify AVELING so that we may provide assistance or referral to an appropriate program provider. Please ask at reception for information on interpreting services.
Some courses at AVELING require a minimum level of English. Participants with English difficulties may be eligible for free English tuition provided by the Adult Migrant English Program (AMEP). Information on this program can be found at http://www.immi.gov.au/amep/.
1.4 Client Support
AVELING provides the following client support services:
- Entry criteria and pre-requisites are outlined.
- An outline of total costs, competencies to be achieved, certificates to be obtained, course objectives, learning and assessment procedures and Recognition of Prior
- Learning arrangements will be explained in the relevant Information Pack or proposal.
- A copy of the Complaint and Appeal Process will be provided on request.
- Participants will be offered the opportunity to undertake remedial work and will be referred to external assistance agencies if required.
- The facilities available and relevant health, safety and emergency procedures will be outlined at the commencement of each course.
- Information on course content and the vocational competencies that can be achieved, are available via the website, email request, face-to-face or in the relevant course Information Pack.
1.5 Flexible Learning and Assessment Procedures
AVELING maintains high professional standards in the delivery of training and assessment services, and safeguards the interests and welfare of participants and clients. We maintain a learning environment that is conducive to the success of participants.
AVELING has the capacity to deliver and assess the vocational qualifications for which it has been registered; provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of clients and participants.
AVELING ensures that trainers are suitably qualified and developed, and are sensitive to the cultural and learning needs of participants. Assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited short course.
1.6 Welfare and Guidance Services
As part of AVELING’s commitment to providing equal opportunity and quality service to all our participants, we recognise that some people require more assistance than others.
Participants requiring special assistance should notify AVELING so that we can provide assistance or referral to an appropriate program provider.
1.7 Complaints and Appeals Procedure
Complaints may arise with participants and/or clients regarding the service provided by AVELING. As per our Complaints and Appeals Procedure, any complaint will be taken seriously and dealt with as soon as possible in order to resolve the issue.
All participants have the right to appeal a decision made on an assessment. An appeals process is in place and applications can be made detailing the reason for the appeal. All appeals must be sent to the Training & Development Manager who may obtain assistance from any other person.
All complaints and appeals will be dealt with fairly, promptly, impartially, confidentially and in a timely manner. For more information or to register a complaint or appeal, please contact AVELING and we will provide you with the necessary documentation.
1.8 Access and Equity
AVELING has a legal and moral obligation to provide an environment free from discrimination based on age, sex, race, disability, religion, political conviction, sexual preference, medical or criminal history. AVELING respects the rights and beliefs of all staff, consultants and participants with whom they may enter into a learning partnership.
All AVELING personnel are aware of and will adhere to our access and equity principles and processes. For more information, please ask for a copy of AVELING’s Access and Equity Policy.
Training delivery and assessment is catered for in a valid, reliable, fair and flexible manner. Anyone looking to gain access to their own records should contact the AVELING Head Office on (08) 9379 9999 during office hours.
1.9 Recognition of Qualifications issued by other RTO’s
Under the Australian Qualifications Framework (AQF), AVELING recognises and accepts AQF Qualifications or Statements of Attainment issued by any other RTO.
1.10 Ethical marketing and advertising
AVELING adheres to the requirements of the Standards for NVR Registered Training Organisations 2011 with regards to any advertising or marketing material. We take pride in our ethical beliefs and values.
1.11 Access to Records
Individuals have the right to access or obtain a copy of the personal information that the AVELING holds about them. Requests to access or obtain a copy of personal information may be requested by phone (08) 9379 9999. There is no charge for an individual to access personal information that AVELING holds about them.
2. Specific Pre-course Information – Classroom Based Courses
2.1 Fees and Charges
AVELING's Cancellation and Refund Policy is designed to safeguard the fees of all participants. All publicly run courses must be paid in full two working days prior to the commencement of the course.
- All cancellations or variations to course bookings must be received in writing.
- Non-attendance at any public course will incur an administration cost equivalent to the full course cost.
- An alternate person may be substituted prior to the commencement of the course at
no additional cost.
- There is no refund to participants who are deemed ‘Not Yet Competent’ after the assessment.
- No refunds will be given if a participant fails to participate in an audit to its successful conclusion.
- Please refer to AVELING’s Course Cancellation and Refund Policy for cancellation information for specific courses and locations.
- AVELING’s customised training course fee structure and cancellation policies are outlined in the relevant organisation proposals.
AVELING reserves the right to cancel any course. Should this occur, the payee is entitled to a full refund or re-schedule of training (if available) at no extra charge. AVELING will not be liable for any claims arising from course cancellation.
As per the Standards for NVR Registered Training Organisations 2011, when collecting participant fees in advance, AVELING will accept payment for no more than $1000 prior to the commencement of the course.
2.2 Behaviour Standards
AVELING reserves the right to counsel and in extreme circumstances refuse any person from continuing the course if they display inappropriate or disruptive behaviour.
AVELING personnel will in the initial instance advise the individual of the inappropriate behavior which could include but is not limited to disruptive individuals, anyone displaying a reluctance to participate or anyone attempting to encourage other participants into obstructive behaviour. If following such counselling, the individual continues their disruptive behaviour, they will be formally warned. If after this such behaviour continues, they shall be asked to leave the course.
If an individual is abusive, appears under the influence of banned substances or threatens other students or AVELING personnel they will be removed from the course and may be asked to leave the premises.
For a person booked onto a course by a company, the company will be contacted and advised if a participant is asked to leave a course and the reason for the action.
2.3 Recognition of Prior Learning
By definition, RPL is the acknowledgement of a person’s skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject or module.
Recognition of Prior Learning (RPL) is available for any nationally recognised Unit of
Competency, full Qualification or accredited short course under AVELING’s scope.
For more information please ask for a copy of the RPL Information Pack for the specific program.
2.4 Occupational Health and Safety
While on AVELING premises, we ask that clients and participants:
- act in a safe manner
- encourage others to maintain a safe and healthy environment,
- co-operate with AVELING staff in the promotion of Safety and Health in the workplace
- report any unsafe conditions that come to their attention.
3. Specific Pre-course Information – E-Learning Courses
3.1 Fees and Charges
- All cancellations or variations to course bookings must be received in writing.
- As per the Online Terms and Conditions, no refunds will be given if a participant fails to participate in an audit to its conclusion.
- No refunds will be given if a participant fails an audit. Other options, such as redoing
the course may be offered at AVELING’s discretion.
- Course completion and acknowledgements may be withheld by AVELING until the full course payment is received.
3.2 Technical Support
Technical support is available for all participants enrolled in an e-learning course Monday to
Friday 8:30am to 5:00pm AWST (excluding public holidays) by phoning 1300 665 015.
3.3 Quality Assurance Audits
AVELING conducts random audits of participants completing e-learning courses to verify identification and ensure the participant did complete the course themselves. If selected, participants must complete the audit successfully to complete the course and receive certification.
3.4 Recognition of Prior Learning (RPL)
An RPL option is included in a number of the e-learning courses allowing participants to progress to the assessment for a topic they are familiar with. If unsuccessful in the assessment the participant will be required to complete the training component before being progressed to the assessment again.
3.5 Online Assessments
- Participants must not seek assistance in answering Topic or RPL assessment questions with the exception of assistance in translation and gaining understanding of questions posed.
- Participants must not plagiarise or copy any other person’s Topic or RPL assessment in part or whole, and must only submit work which is their own.
