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Customer Service Skills

Gain valuable insights to excel in the field of customer service.

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Upcoming Dates

Cost

$55 (incl. GST)

Delivery

Online

Duration

1 hour

This short online course provides you with an introduction to basic customer service skills.

Firstly, we will explore what customer service means. You will learn that it involves much more than just meeting customer needs—it’s about creating positive experiences that leave a lasting impression. Understanding the essence of customer service will help you appreciate its significance in building strong customer relationships.

Identifying and addressing customer needs is a fundamental skill in customer service. Through active listening and empathetic communication, you will learn how to understand customer requirements accurately and provide appropriate solutions. This will enable you to deliver personalised and tailored service, ensuring customer satisfaction.

We will also delve into the impact of your attitude on customers. You’ll discover how your demeanour, tone of voice, and body language and telephone etiquette can profoundly influence customer perceptions and satisfaction.

We will also explore how excellent customer service can lead to return business. By creating positive experiences, you can foster customer loyalty, repeat purchases, and valuable referrals. Understanding this connection will highlight the significance of consistently providing exceptional service.

Lastly, we will tackle the challenge of dealing with difficult customers. You will gain strategies to handle tense situations with professionalism, manage emotions, and find mutually beneficial resolutions.

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