Explore the fundamentals of customer service and drive exceptional customer service within your organisation.
Good customer service is an integral part of any successful business. It makes your customers feel positive about doing business with you, strengthening your company reputation and opening up opportunities for repeat business.
Building teams focused on customer service relies on leaders and organisations committed to the cause. Our Lead Customer Focused Teams training course aims to develop effective leaders who can drive exceptional customer service within an organisation.
As a leader, your actions set the tone for the team. By demonstrating empathy, active listening, and open communication, you inspire your team members to follow suit in their interactions with customers.
This involves putting the customer at the centre of every decision and interaction, anticipating their needs, and going the extra mile to exceed their expectations.
You will learn to embrace challenges as opportunities to find innovative solutions that resolve customer issues swiftly and effectively. Additionally, employing specific techniques to handle difficult customers will assist you and your team in diffusing tense situations and ensuring a positive experience for the customer.
Ultimately, providing exceptional customer service is a conscious choice. Encourage your team members to adopt a proactive attitude, take ownership of customer concerns, and deliver personalised service that creates lasting impressions.
Our Lead Customer Focused Teams training enables you to elevate the overall customer experience and contribute to the success and reputation of the organisation.
This course is delivered in the classroom, over one day at our Jandakot training centre, 15 minutes from the Perth CBD.
You will take part in engaging discussion and acivities throughout the day, as you explore the topics presented by our expert trainer.
Topics covered in this course include:
There are no assessments as part of this course, but you will be expected to participate during the day to get the most out of this course.
We would love to hear from you! Whether you have questions about our course offerings, need assistance with booking, or simply want to share your feedback, our team is here to help.
Book a course today or contact our team to discuss your needs: