Lead Customer Focused Teams

Explore the fundamentals of customer service and drive exceptional customer service within your organisation.

Upcoming Dates


$295 (incl. GST)




1 day

Good customer service is an integral part of any successful business. It makes your customers feel positive about doing business with you, strengthening your company reputation and opening up opportunities for repeat business.

Building teams focused on customer service relies on leaders and organisations committed to the cause. Our Lead Customer Focused Teams training course aims to develop effective leaders who can drive exceptional customer service within an organisation.

As a leader, your actions set the tone for the team. By demonstrating empathy, active listening, and open communication, you inspire your team members to follow suit in their interactions with customers.

This involves putting the customer at the centre of every decision and interaction, anticipating their needs, and going the extra mile to exceed their expectations.

You will learn to embrace challenges as opportunities to find innovative solutions that resolve customer issues swiftly and effectively. Additionally, employing specific techniques to handle difficult customers will assist you and your team in diffusing tense situations and ensuring a positive experience for the customer.

Ultimately, providing exceptional customer service is a conscious choice. Encourage your team members to adopt a proactive attitude, take ownership of customer concerns, and deliver personalised service that creates lasting impressions.

Our Lead Customer Focused Teams training enables you to elevate the overall customer experience and contribute to the success and reputation of the organisation.

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