Learning Outcomes
Topics covered:
  • Understand the conflict resolution process
  • Explain the styles of conflict resolution
  • Adapt processes for different types of conflict
  • Implement communication tools
  • Use basic anger and stress management techniques
What is Included?
  • Course tuition from our experienced trainers
  • Comprehensive student manual
  • Fully catered morning & afternoon tea
  • Fully catered lunch
  • Free flowing tea, coffee and filtered water throughout the duration of the course
  • Complimentary WiFi
  • Pens & notepad
Student Feedback

‘Great course and facilitator. Really good day.” – Grada Humphries
Gavin Jackson Cultural Resource Management LTD

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At a Glance


$295 (incl. GST)




1 day




A certificate of participation will be emailed at the end of the course.

Intended for

Anyone who deals with conflict situations in the workplace and would like strategies to deal with it in a more positive and productive way.

Additional Info

If you have eight (8) or more participants, this course can be presented at your workplace using customised site based examples.

General Information
Cancellation Policy
Recognition of Prior Learning

Pre-Course Information