Learning Outcomes
Topics covered:
  • Demonstrate a customer service approach
  • Understand how your own behaviour affects the behaviour of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service
What is Included?
  • Course tuition from our experienced trainers
  • Comprehensive student manual
  • Fully catered morning & afternoon tea
  • Fully catered lunch
  • Free flowing tea, coffee and filtered water throughout the duration of the course
  • Complementary WiFi
  • Pens & notepad
  • Post course support
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At a Glance

Course Dates

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Course Cost

$295 (incl. GST)

Duration

1 day

Delivery

Classroom

Intended for

Anyone wanting to learn how to deliver business results through excellent customer service.

Certification

A certificate of participation will be emailed at the end of the course.

Additional Info

If you have eight (8) or more participants, this course can be presented at your workplace using customised site based examples.

General Information
Cancellation Policy

Cancellation Policy

Pre-Course Information