While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around three essential elements of customer service, and when your organisation lives them, your customers will return again and again to experience service that outdoes the competition.
- Demonstrate a customer service approach
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
- Course tuition from our experienced trainers
- Comprehensive student manual
- Fully catered morning & afternoon tea
- Fully catered lunch
- Free flowing tea, coffee and filtered water throughout the duration of the course
- Complimentary WiFi
- Pens & notepad
”Informative and presented in a relaxed atmosphere that encouraged all participants to become involved’
Julie Fraser SECRO Fiona Stanley Hospital
Cost
$295 (incl. GST)
Delivery
Classroom
Duration
1 day
Dates
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Certification
A Certificate of Participation will be emailed at the end of the course.
Intended for
Anyone who delivers customer service within an organisation.
Additional Info
If you have eight (8) or more participants, this course can be presented at your workplace using customised site based examples.
General Information
Cancellation Policy