While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around three essential elements of customer service that, when your organisation lives them, bring customers back to experience service that outdoes the competition.
- Demonstrate a customer service approach
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
- Course tuition from our experienced trainers
- Comprehensive student manual
- Fully catered morning & afternoon tea
- Fully catered lunch
- Free flowing tea, coffee and filtered water throughout the duration of the course
- Complementary WiFi
- Pens & notepad
- Post course support
”Informative and presented in a relaxed atmosphere that encouraged all participants to become involved’
Julie Fraser SECRO Fiona Stanley Hospital
$295 (incl. GST)
Anyone who delivers customer service within an organisation.
A Certificate of Participation will be emailed at the end of the course.