Overview
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around three essential elements of customer service that, when your organisation lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes
- Demonstrate a customer service approach
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
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Pre Enrolment Information
At a Glance
Course Dates
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Course Cost
$295 (incl. GST)
Duration
1 day
Delivery
Classroom
Intended for
Anyone who delivers customer service within an organisation.
Certification
A Certificate of Participation will be emailed at the end of the course.
Additional Info
If you have eight (8) or more participants, this course can be presented at your workplace using customised site based examples.
General Information
Cancellation Policy