While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around three essential elements of customer service that, when your organisation lives them, bring customers back to experience service that outdoes the competition.
- Demonstrate a customer service approach
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
$295 (incl. GST)
Anyone who delivers customer service within an organisation.
A Certificate of Participation will be emailed at the end of the course.