Learning Outcomes
  • Demonstrate a customer service approach
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service
What is Included?
  • Course tuition from our experienced trainers
  • Comprehensive student manual
  • Fully catered morning & afternoon tea
  • Fully catered lunch
  • Free flowing tea, coffee and filtered water throughout the duration of the course
  • Complementary WiFi
  • Pens & notepad
  • Post course support
Student Feedback

”Informative and presented in a relaxed atmosphere that encouraged all participants to become involved’
Julie Fraser SECRO Fiona Stanley Hospital

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At a Glance

Course Dates

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Course Cost

$295 (incl. GST)

Duration

1 day

Delivery

Classroom

Intended for

Anyone who delivers customer service within an organisation.

Certification

A Certificate of Participation will be emailed at the end of the course.

Additional Info

If you have eight (8) or more participants, this course can be presented at your workplace using customised site based examples.
General Information
Cancellation Policy

Pre-Course Information