The course looks at how to apply harm-minimisation strategies that reduce the likelihood customers will become intoxicated, by identifying those who are consuming alcohol irresponsibly or showing signs of intoxication, and stopping serving them.
Through interactive content and realistic scenarios, you’ll learn how to effectively:
- Serve standard-sized drinks and assist customers to drink within appropriate limits
- Manage customers who are intoxicated or disorderly
- Deal with juveniles and prevent them consuming or obtaining alcohol
Note: AVELING’s course materials cover the new unit of competency SITHFAB201 Provide responsible service of alcohol, which came into effect at the beginning of 2014 and replaced the previous unit, SITHFAB009A Provide responsible service of alcohol.
Unit of Competency:
SITHFAB002 Provide responsible service of alcohol
- Sell or serve alcohol responsibly
- Assist customers to drink within appropriate limits
- Assess alcohol-affected customers and identify customers to whom sale or service must be refused
- Implement harm minimisation strategies to minimise likelihood of customer intoxication, e.g. by promoting food, low-strength drinks and non-alcoholic drinks
- Monitor customer behaviour and refuse service to intoxicated patrons in a polite manner, stating reasons for refusal
Is RSA training mandatory in Queensland?
Yes. Licensees must ensure that the following people have completed an RSA training course:
- the licensee (if an individual)
- approved managers
- any staff member at the premises who serves or supplies liquor
Staff members include bartenders, glass collectors, floor hostesses, room service staff.
Is AVELING’s course approved in Queensland?
Yes. This course fulfils Queensland’s mandatory RSA training requirements and is approved by the Office of Liquor and Gaming Regulation (OLGR).
AVELING conducts assurance audits of participants completing Nationally Recognised eLearning courses to verify identification and ensure the participant did the course themselves.
Participants doing Nationally Recognised eLearning courses must be subjected to AVELING’s assurance audit process within 12 months of course enrolment and successfully pass the assurance audit to complete the course and receive certification. If this does not occur, they may have to redo the course
$55 (GST free)
Anyone who serves, supplies or sells alcohol on licensed premises, including licensees.
On successful completion, participants will receive a Statement of Attainment for the Unit of Competency outlined.