The 'How To' Series

Join us as we look at the fundamentals of customer service and how you can be confident and problem solve as you apply techniques to deal with customer-related challenges.

Keep your meetings on track and make sure that they are productive and effective.

Learn what change is and how we can adapt to it, and then how to identify and implement suitable strategies for addressing change in the workplace.

An important course to help you keep on track! Make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

Develop your skills in the art of negotiation with this one day workshop.

Good customer service is an important part of business success.

Understand what bullying is and how you can prevent and address it in the workplace.

Good writing is the email that gets action and the letter that says what a phone call can’t. Learn the art of business writing, where the language is concrete, the point of view is clear, and the points are well expressed.

We look at the essentials of project management and show you how to prioritise projects.