Complaints and Appeals

Complaints may arise with participants and/or clients regarding the service provided by AVELING. As per our Complaints and Appeals Procedure, any complaint will be taken seriously and dealt with as soon as possible in order to resolve the issue.

All participants have the right to appeal a decision made on an assessment. An appeals process is in place and applications can be made detailing the reason for the appeal. All appeals must be sent to the Compliance Manager who may obtain assistance from any other person.

All complaints and appeals will be dealt with fairly, promptly, impartially, confidentially and in a timely manner. For more information or to register a complaint or appeal, please contact AVELING and we will provide you with the necessary documentation.

A copy of our Complaints and Appeals Policy is located here