Can I look at the course on more than one computer?
Yes, our courses are distributed via the internet and can be accessed from any internet-enabled computer.


Can I enrol in more than one course?
Yes, you can enrol in as many courses as you want.


How do I unsubscribe from a course?
Most courses have a certain time period in which your account is active. If you don’t want to continue with the course, simply wait until this time period is over and the system will automatically disable the account.


What personal details does AVELING hold? Are these forwarded to other organisations?

AVELING only keeps the personal details it has to keep for auditing and compliance purposes. As a requirement of certain courses, these may be passed on to other agencies, like the Australian Skills Quality Authority (ASQA) or WorkSafe.

We treat your personal details absolutely confidentially and will not pass your details on to third parties for demographical or advertising purposes.


What do I do if I’ve forgotten my password?

Click on the ‘Request your details’ link on the login page and fill in your details. Your password will be emailed to you.


Who can help me with technical difficulties?

Contact AVELING directly by phone on 1300 665 015 or click on the Contact Us link and send us an email.


How secure are online payments?

AVELING takes security very seriously and treats it with the highest importance. We encrypt all personal information and credit card details using Secure Sockets Layer (SSL) technology. You will know that your details are being encrypted when the letters “https:” appear in the address bar and a small padlock appears at the bottom of your browser.

For extra security, AVELING will never e-mail or call you to ask you to disclose/verify your username and/or password or confirm credit card details. Any such requests should be disregarded.


Are there any technical requirements for online courses?

Please see below technical requirements for our online courses:

  • Google Chrome, Mozilla Firefox , Safari or Internet Explorer 8.0 and above.
  • Browser must have javascript enabled. Requires maximum 100mb of download (if entire course is viewed; individual pages approximately 750k in size).
  • Please ensure window popup blockers are disabled.
  • Speakers or headphones are required as course content is presented using audio.


How long does it take for an Assessor to provide feedback?

An AVELING Assessor will respond and provide feedback within 7 days of your submission. They will provide advice and guidance on any additional evidence required and feedback on your evidence.