1.1 Course Information

Course outlines and information on AVELING’s public courses is available:

  • on our website, aveling.com.au
  • on request by email, fax or in person.

Course information for AVELING’s private courses is made available to the client requesting the course. Participants should refer course information requests to their employer.

1.2 Privacy Policy

Under the Privacy Act 1988, AVELING has a Privacy Policy in place to protect client and participant details. Any information you provide may be disclosed where appropriate, to relevant persons and organisations for the purpose of confirming and reporting training details. AVELING will not disclose your personal information to any other party without your consent, unless it is legislative or regulatory requirement.

As a Registered Training Organisation (RTO), AVELING is required to keep completed assessments for a period of 6 months. AVELING reserves the right to retain the work for these purposes without expressed consent.

Privacy Notice

Under the Data Provision Requirements 2012, AVELING is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by AVELING for statistical, administrative, regulatory and research purposes. AVELING may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys and data linkage;
  • pre-populating RTO student enrolment forms;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies.

Please note you may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

1.3 Provision for Language, Literacy and Numeracy (LLN) Assessment


AVELING recognises that some participants require more assistance than others. To establish the requirement of individual participants, and to help AVELING cater our program delivery to their needs, we will ask our participants to complete a language, literacy and numeracy (LLN) Learner Survey. The format of the survey will vary depending on the course you are undertaking.  Based on the outcome of the survey, AVELING may contact you to discuss options that will best suit your individual learning needs. 


Participants with language, literacy or numeracy issues should notify AVELING so that we may aid or referral to an appropriate program provider. Please ask at reception for information on interpreting services if required.


Some courses at AVELING require a minimum English proficiency level. Participants with English difficulties may be eligible for free English tuition provided by the Adult Migrant English Program (AMEP). Information on this program can be found at https://www.education.gov.au/amep.


Please note extra assistance to complete the course or LLN support may incur additional charges.

1.4 Client Support

AVELING provides the following client support services:

  • All relevant course information is available on the AVELING Website.
  • Entry criteria and pre-requisites are outlined.
  • An outline of total costs, competencies to be achieved, certificates to be obtained, course objectives, learning and assessment procedures and Recognition of Prior Learning.
  • Arrangements will be explained in the relevant proposal for private courses.
  • A copy of the Complaint and Appeal Process is available on the AVELING website and will be provided on request.
  • Participants will be offered the opportunity to undertake remedial work and will be referred to external assistance agencies if required.
  • The facilities available and relevant health, safety and emergency procedures will be outlined at the commencement of each course.
  • Information on course content and the vocational competencies that can be achieved, are available via the website, email request, face-to-face or in the annual Directory.
  • Assessment support sessions are available on request
  • Provision of a simulated work environment to complete workplace assignments, if applicable. (Fees may apply)

1.5 Flexible Learning and Assessment Procedures

AVELING maintains high professional standards in the delivery of training and assessment services, and safeguards the interests and welfare of participants and clients. We maintain a learning environment that is conducive to the success of participants.

AVELING has the capacity to deliver and assess the vocational qualifications for which it has been registered; provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of clients and participants.

AVELING ensures that trainers are suitably qualified, and are sensitive to the cultural and learning needs of participants. Assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited short course.

AVELING is responsible for ensuring compliance of all training and assessment undertaken.

AVELING offers flexible training and assessment through offering

  • Face to face, blended and online delivery options, as appropriate
  • Online, In class and workplace assessment activities, as appropriate
  • Credit Transfer, Assessment only and Recognition of Prior Learning options, as appropriate.

1.6 Welfare and Guidance Services

As part of AVELING’s commitment to providing equal opportunity and quality service to all our participants, we recognise that some people require more assistance than others.

Participants requiring special assistance should notify AVELING so that we can provide assistance or referral to an appropriate program provider.

1.7 Complaints and Appeals Procedure

Complaints may arise with participants and/or clients regarding the service provided by AVELING. As per our Complaints and Appeals Procedure, any complaint will be taken seriously and dealt with as soon as possible in order to resolve the issue.

All participants have the right to appeal a decision made on an assessment. An appeals process is in place and applications can be made detailing the reason for the appeal. All appeals must be sent to the Compliance Manager who may obtain assistance from any other person.

All complaints and appeals will be dealt with fairly, promptly, impartially, confidentially and in a timely manner. For more information or to register a complaint or appeal, please contact AVELING and we will provide you with the necessary documentation. A copy of our Complaints and Appeals Policy is located here

1.8 Access and Equity

AVELING has a legal and moral obligation to provide an environment free from discrimination based on age, sex, race, disability, religion, political conviction, sexual preference, medical or criminal history. AVELING respects the rights and beliefs of all staff, consultants and participants with whom they may enter into a learning partnership.

All AVELING personnel are aware of and will adhere to our access and equity principles and processes. For more information, please ask for a copy of AVELING’s Access and Equity Policy.

Training delivery and assessment is catered for in a valid, reliable, fair and flexible manner.

1.9 Recognition of Qualifications issued by other RTO’s

Under the Australian Qualifications Framework (AQF), AVELING recognises and accepts AQF Qualifications, Records of Results and Statements of Attainment issued by any other RTO. This includes USI Transcripts, when access to the candidates USI records is provided to AVELING via the USI Portal for verification.

1.10 Ethical Marketing and Advertising

AVELING adheres to the requirements of the current Standards for Registered Training Organisations with regards to any advertising or marketing material. We take pride in our ethical beliefs and values.

1.11 Access to Records

*On request AVELING will provide you with copies of your AQF certification in the form of a Statement of Attainment or your full qualification.

If you require your employer to receive a copy of any certificate or qualification, we will require explicit permission in writing from yourself to release these records.

If you are applying for credit from another training provider, AVELING can only verify your records with the other provider, once we have received your permission to retrieve this information from the issuing RTO.

*Please note that there may be additional fees applicable for hardcopy re-prints of qualifications and Statements of Attainment.

1.12 Unique Student Identifier (USI)

All participants attending nationally recognised training in Australia from 1 January 2015, will be required to have a Unique Student Identifier (USI). A USI is an account (or reference number) made up of numbers and letters. The USI is a unique number issued to individuals and must be provided to Training Organisations at the time of enrolment. Participants can obtain their USI number prior to arriving at AVELING by applying online at http://www.usi.gov.au/create-your-USI/Pages/default.aspx. Further information on the USI can be obtained at www.usi.gov.au.

Nationally recognised training certificate(s) cannot be issued without a participant providing a USI to AVELING or their consent to access the training records from the USI system.

1.13 Overseas Students who hold an Australian Student Visa

In accordance with the Education Services for Overseas Students (ESOS) Act 2000, AVELING is not registered as a CRICOS provider and thereby is unable to provide training to any overseas students who hold an Australian Student Visa
An overseas student is defined in Section 5 of the ESOS Act as a person (whether inside or outside Australia) who holds a student visa (as defined in regulation 1.03 of the Migration Regulations 1994), excluding:

  • a Subclass 576 (Foreign Affairs and Defence Sector) visa, or
  • a person who satisfies the secondary criteria, but not the primary criteria, under the Migration Regulations 1994 for the grant of the visa, or
  • a secondary exchange student within the meaning of the Migration Regulations 1994, or
  • an overseas student who has been approved under a scholarship scheme, or an exchange scheme, sponsored by the Commonwealth to undertake a course of study or training in Australia.

Students are required to disclose to AVELING prior to or on enrolment if they hold a Student Visa as defined in regulation 1.03 of the Migration Regulations 1994. If it is identified that a student holds a visa which falls within this category, AVELING will notify the student, and their application for enrolment will be rejected.

Regulation 1.03 of the Migration Regulations 1994:
“student visa ” means any of the following subclasses of visa:
(a) a Subclass 500 (Student) visa;
(b) a Subclass 570 (Independent ELICOS Sector) visa;
(c) a Subclass 571 (Schools Sector) visa;
(d) a Subclass 572 (Vocational Education and Training Sector) visa;
(e) a Subclass 573 (Higher Education Sector) visa;
(f) a Subclass 574 (Postgraduate Research Sector) visa;
(g) a Subclass 575 (Non-Award Sector) visa; or,
(h) a Subclass 576 (Foreign Affairs or Defence Sector) visa.

1.14 Credit Transfer Fees

When applying for a credit transfer participants will be charged in accordance with the following fee structure:
• One unit of competency for Credit Transfer incurs a $50 administration fee
• More than one unit of competency of a qualification issued from one Registered Training Organisation (RTO) incurs a $75 administration fee
• More than one unit of competency of a qualification issued from more than one RTO incurs a $75 administration fee per RTO
• If the participant gives AVELING permission to verify their records via their USI transcript no credit transfer fees will apply. If the participants USI transcript does not contain the units being applied for then the fees listed above will be charged.

  1. Additional Classroom Based Course Information

2.1 Fees and Charges

AVELING’s Cancellation and Refund Policy is designed to safeguard the fees of all participants.

All publicly run courses require payment to be made at time of booking.

  • All cancellations or variations to course bookings must be received in writing.
  • Non-attendance at any public course will incur an administration cost equivalent to the full course cost.
  • An alternate person may be substituted prior to the commencement of the course at no additional cost.
  • There is no refund to participants who are deemed ‘Not Yet Competent’ after the assessment.
  • Please refer to AVELING’s Course Cancellation and Refund Policyfor cancellation information for specific courses and locations.
  • AVELING’s private training course fee structure and cancellation policies are outlined in the relevant organisation proposals.
  • AVELING reserves the right to cancel any course. Should this occur, the payee is entitled to a full refund or re-schedule of training (if available) at no extra charge. AVELING will not be liable for any claims arising from course cancellation.
  • No certification will be issued until relevant fees and charges have been paid in full.

2.2 Behaviour Standards

AVELING reserves the right to counsel and in extreme circumstances refuse any person from continuing the course if they display inappropriate or disruptive behaviour.

AVELING personnel will in the initial instance advise the individual of the inappropriate behaviour which could include but is not limited to disruptive individuals, anyone displaying a reluctance to participate or anyone attempting to encourage other participants into obstructive behaviour. If following such counselling, the individual continues their disruptive behaviour, they will be formally warned. If after this such behaviour continues, they shall be asked to leave the course.

If an individual is abusive, appears under the influence of banned substances or threatens other students or AVELING personnel they will be removed from the course and may be asked to leave the premises.

For a person booked onto a course by a company, the company will be contacted and advised if a participant is asked to leave a course and the reason for the action.

2.3 Recognition of Prior Learning

By definition, RPL is the acknowledgement of a person’s skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject or module.

Recognition of Prior Learning (RPL) is available for any nationally recognised Unit of Competency, full Qualification or accredited short course under AVELING’s scope.

2.4 Occupational Health and Safety

While on AVELING premises, we ask that clients and participants:

  • act in a safe manner
  • encourage others to maintain a safe and healthy environment,
  • co-operate with AVELING staff in the promotion of Safety and Health in the workplace
  • report any unsafe conditions that come to their attention.

2.5 Assessments

AVELING provide assessment services for the courses offered. After attending and enrolling in one of our nationally recognised courses, you have twelve months to submit your completed assessment. If you exceed the twelve-month period you may be withdrawn from the unit/s.

If you submit an assessment after the 12 month enrolment period you will be charged a Late Submission Fee of $150.00 (GST free) per course.  Please note, there are circumstances when late assessments cannot be accepted, for example when the training package is deleted or superseded. In these circumstances, candidates may be required to re-enrol in the course and standard course costs will apply.

An extension to the 12 months may be requested to avoid the late submission fee but this will only be granted in special circumstances. Please contact AVELING before the time limit expires, by emailing assessment@aveling.com.au outlining the reason why you require an extension. Each request will be reviewed on a case by case basis and only in extenuating circumstances e.g. illness supported by a doctors certificate may an extension be granted.

AVELING Trainers will also provide clear information on the assessment requirements at the commencement of each course, including the support services available.

2.6 Assessment Support

AVELING offers free support services to help you complete workplace assessments that are part of a nationally recognised course or qualification. Your Assessment Support person can help you in the planning and preparation of your course assignments and is available via telephone, email, one-on-one meetings, or monthly group workshops.

For more information about assessment support please visit our Assessment Support Service page.

2.7 Reasonable Adjustments

Reasonable adjustment in the VET sector is the term applied to modifying the learning environment or making changes to the assessment process to assist a candidate with a disability.

Training packages allow reasonable adjustments to be made to the assessment process because of the personal requirements of the candidate.

The following guiding principles underlying the idea of reasonable adjustment is inclusive practice which may include:

  • Recognising differences amongst learners
  • Catering for the differences in individual learners, including interests, experience, learning styles
  • Ensuring that no learner is excluded and or discriminated against

Reasonable adjustments can be made for candidates as required and may include, but are not limited to, a combination of the following:

  • Customising resources or activities within a training program
  • Modifying a presentation medium
  • Provision of additional support
  • Provision of assistive or adaptive technologies
  • Making additional information accessible both before enrolment and during the course
  • Monitoring adjustments to ensure that the individual’s needs continue to be met
  • Assessors need to ensure that all candidates will be treated equally and that there will be no discrimination

Adjustments are unreasonable if they go beyond the limits specified above. Similarly, adjustments are unreasonable if they alter the requirements of the endorsed components of the training packages.
Adjustments are considered reasonable if they:

  • Still allow for a valid and reliable assessment
  • Do not compromise safety
  • Do not breach statutory, regulatory or legislative requirements
  1. Additional E-Learning Based Course Information

3.1 Fees and Charges

All cancellations or variations to course bookings must be received in writing.

As per the Online Terms and Conditions, no refunds will be given if a participant fails to participate in an audit to its conclusion.

No refunds will be given if a participant fails an audit. Other options, such as redoing the course may be offered at AVELING’s discretion.

Course completion and acknowledgements may be withheld by AVELING until the full course payment is received.

3.2 Technical Support

Technical support is available for all participants enrolled in an e-learning course Monday to Friday 7:30am to 4:00pm AWST (excluding public holidays) by phoning 1300 665 015.

3.3 Assurance Audits

AVELING conducts assurance audits of participants completing Nationally Recognised eLearning courses to verify identification and ensure the participant did the course themselves.

Participants doing Nationally Recognised eLearning courses must be subjected to AVELING’s assurance audit process within 12 months of course enrolment and successfully pass the assurance audit to complete the course and receive certification. If this does not occur, they may have to redo the course.

3.4 Recognition of Prior Learning (RPL)

An RPL option is included in a number of the e-learning courses allowing participants to progress to the assessment of a topic they are familiar with. If unsuccessful in the assessment the participant will be required to complete the training component before being progressed to the assessment again.

3.5 Online Assessments

  • Some courses will require additional external assessments to be completed prior to finalising the course and receiving certification. This could include a Third Party Report or a Verbal Assessment. Please refer to our website for more information.
  • Participants must not seek assistance in answering Topic, External or RPL assessment questions with the exception of assistance in translation and gaining understanding of questions posed.
  • Participants must not plagiarise or copy any other person’s Topic or RPL assessment in part or whole, and must only submit work which is their own.