AVELING is one of the largest and most respected private training organisations in Western Australia. We are committed to innovation and quality and are one of the few Registered Training Organisations to have obtained ISO 9001:2015 certification for our Quality Management System.
1. Course Information
AVELING provides course information on our website (aveling.com.au), or on request by email or telephone. Course information provided includes details on:
- Entry criteria and pre-requisites
- Total costs
- Competencies to be achieved and certificates to be obtained
- Course objectives
- Learning and assessment procedures
- Enrolment information
- Recognition of Prior Learning (RPL)
- Support Services
- Complaints and Appeals
- Cancellation and Refunds
AVELING offers flexible training and assessment through:
- Face to face, blended and online delivery options, as appropriate
- Online, in-class and workplace assessment activities, as appropriate
- Credit Transfer, Assessment Only and Recognition of Prior Learning options, as appropriate.
AVELING also provide private courses tailored to clients’ organisational needs. Please contact us to discuss requirements and request a proposal. Physical resource requirements are listed on the relevant course page on our website.
As a Registered Training Organisation (RTO), AVELING is required to keep completed assessments for a period of 6 months. AVELING reserves the right to retain the work for these purposes without expressed consent.
Under the Data Provision Requirements 2012, AVELING is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on the enrolment form), may be used or disclosed by AVELING for statistical, administrative, regulatory and research purposes. AVELING may disclose your personal information for these purposes to:
- Commonwealth and State or Territory government departments and authorised agencies; and
Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
- populating authenticated VET transcripts;
- facilitating statistics and research relating to education, including surveys and data linkage;
- pre-populating RTO student enrolment forms;
- understanding how the VET market operates, for policy, workforce planning and consumer information; and
- administering VET, including program administration, regulation, monitoring and evaluation.
You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note that you may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act, the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website [www.ncver.edu.au].
3. Provision for Language, Literacy and Numeracy (LLN) Assessment
AVELING recognises that some learners require more assistance than others. To help us identify and support individuals’ learning needs’ we ask learners to complete a Language, Literacy and Numeracy (LLN) assessment. The format of the assessment will vary depending on the course you are undertaking. Based on the outcome of the assessment, AVELING may contact you to discuss support options that will best suit your individual learning needs; or where required, suggest a referral to an appropriate support program provider.
Some courses at AVELING require a minimum English proficiency level. Learners with English difficulties may be eligible for free English tuition provided by the Adult Migrant English Program (AMEP). Information on this program can be found at https://www.education.gov.au/amep. AVELING can also provide information on interpreting services, if required.
Please note extra assistance to complete the course or LLN support may incur additional charges.
4. Learner Support
AVELING provides the following client support services:
- LLN Support
- Assessment support sessions are regularly scheduled and are also available on request.
5. Complaints and Appeals Procedure
Complaints may arise with learners and/or clients regarding the services provided by AVELING or by Third Parties providing services on AVELING’s behalf, including assessment appeals. As per our Complaints and Appeals Procedure, any complaint will be taken seriously and dealt with as soon as possible in order to resolve the issue.
All learners have the right to appeal the assessment decision. The appeals process is explained in the AVELING Complaints and Appeals procedure. All appeals must be sent to the Compliance Manager for action.
All complaints and appeals will be dealt with fairly, promptly, impartially, confidentially and in a timely manner. For more information or to register a complaint or appeal, please contact AVELING and we will provide you with the necessary documentation. A copy of our Complaints and Appeals Policy is located here.
6. Access and Equity
AVELING is committed to providing an environment free from discrimination based on age, sex, race, disability, religion, political conviction, sexual preference, medical or criminal history.
All AVELING personnel are aware of and will adhere to our access and equity principles and processes. For more information, please ask for a copy of AVELING’s Access and Equity Policy.
AVELING offer courses and services that are relevant, accessible, fair and inclusive.
7. Recognition of Qualifications issued by other RTO’s (Credit Transfer)
Under the Australian Qualifications Framework (AQF), AVELING recognises and accepts AQF Qualifications, Records of Results and Statements of Attainment issued by any other RTO. This includes USI Transcripts, when access to the candidate’s USI records is provided to AVELING via the USI Portal for verification.
Requests for Credit Transfer should be made by emailing email@example.com, prior to course commencement.
When applying for a credit transfer, learners will be charged in accordance with the following fee structure:
- One unit of competency for Credit Transfer incurs a $50 administration fee
- More than one unit of competency in a qualification issued by the same Registered Training Organisation (RTO) incurs a $75 administration fee
- More than one unit of competency in a qualification issued by the same RTO incurs a $75 administration fee per RTO
- If the learner gives AVELING permission to verify their records via their USI transcript no credit transfer fees will apply. If the learners USI transcript does not contain the units being applied for then the fees listed above will be charged.
Where a training product becomes superseded, AVELING will advise all learners enrolled in the superseded qualification or unit of competency of their options to either complete or transition to the new qualification or unit. This may include the requirement to complete gap assessments.
9. Ethical Marketing and Advertising
AVELING adheres to the requirements of the current Standards for Registered Training Organisations 2015 with regards to any advertising or marketing material.
10. Access to Records
On request AVELING will provide you with copies of your AQF certification in the form of a Statement of Attainment or your full qualification.
If you require your employer to receive a copy of any AQF certification, AVELING will require your explicit permission in writing to release these records.
If you are applying for Credit Transfer with AVELING you are required to provide us with permission to verify your records with the issuing RTO (or other provider).
11. Unique Student Identifier (USI)
All learners attending nationally recognised training in Australia are required to have a Unique Student Identifier (USI). A USI is an account (or reference number) made up of numbers and letters. The USI is a unique number issued to individuals and must be provided to RTO’s at the time of enrolment. Learners can obtain their USI prior to arriving at AVELING by applying online at http://www.usi.gov.au/create-your-USI/Pages/default.aspx. Further information on the USI can be obtained at www.usi.gov.au.
AQF certification cannot be issued without a learner providing either their USI to AVELING, or their consent for AVELING to generate a USI on their behalf. AVELING are unable to issue any AQF certification without a verified USI.
12. Overseas Students who hold an Australian Student Visa
In accordance with the Education Services for Overseas Students (ESOS) Act 2000, AVELING is not registered as a CRICOS provider and thereby is unable to provide training to any overseas students who hold an Australian Student Visa.
An overseas student is defined in Section 5 of the ESOS Act as a person (whether inside or outside Australia) who holds a student visa (as defined in regulation 1.03 of the Migration Regulations 1994), excluding:
- a Subclass 576 (Foreign Affairs and Defence Sector) visa, or
- a person who satisfies the secondary criteria, but not the primary criteria, under the Migration Regulations for the grant of the visa, or
- a secondary exchange student within the meaning of the Migration Regulations, or
- an overseas student who has been approved under a scholarship scheme, or an exchange scheme, sponsored by the Commonwealth to undertake a course of study or training in Australia.
Students are required to disclose to AVELING prior to or on enrolment if they hold a Student Visa as defined in regulation 1.03 of the Migration Regulations. If it is identified that a student holds a visa which falls within this category, AVELING will notify the student, and their application for enrolment will be rejected.
Regulation 1.03 of the Migration Regulations:
“student visa” means any of the following subclasses of visa:
(a) a Subclass 500 (Student) visa;
(b) a Subclass 570 (Independent ELICOS Sector) visa;
(c) a Subclass 571 (Schools Sector) visa;
(d) a Subclass 572 (Vocational Education and Training Sector) visa;
(e) a Subclass 573 (Higher Education Sector) visa;
(f) a Subclass 574 (Postgraduate Research Sector) visa;
(g) a Subclass 575 (Non-Award Sector) visa; or,
(h) a Subclass 576 (Foreign Affairs or Defence Sector) visa.
13. Consumer Rights
- AVELING is responsible to every learner for the quality of the training and assessment provided, and for the issuance of the AQF certification documentation.
- In the event that AVELING, or any third party delivering training and assessment on its behalf, closes, cancels, or ceases to deliver for any reason, a course or part of a course that a learner is enrolled in, a refund of fees paid for services not provided will be given to the learner by AVELING. Learners who have already been assessed as competent for some units will be issued a Statement of Attainment for these units and the costs of issuing the Statement(s), including training, assessment and administration fees, will be deducted from the refund total.
- Where there are any changes to agreed services, AVELING will advise learners as soon as practicable, including in relation to any new or existing third-party arrangements or a change in ownership.
- Your rights as a consumer are protected under Australian Consumer Law.
14. Fees and Charges
AVELING’s Cancellation and Refund Policy is designed to safeguard the fees of all learners.
All publicly run courses require payment to be made at time of booking.
- All cancellations or variations to course bookings must be received in writing by emailing firstname.lastname@example.org within the timeframes specified in the Cancellation and Refund Policy.
- Non-attendance at any public course will incur an administration cost equivalent to the full course cost.
- An alternate person may be substituted prior to the commencement of the course at no additional cost.
- There is no refund to learners who are deemed ‘Not Yet Competent’ after the assessment.
- Please refer to AVELING’s Cancellation and Refund Policy for cancellation information for specific courses and locations.
- AVELING’s private training course fee structure and cancellation policies are outlined in the relevant organisation proposals.
- As a learner, you have the right to a refund for services not provided. AVELING reserves the right to cancel any course. Should this occur, the payee is entitled to a full refund or re-schedule of training (if available) at no extra charge. AVELING will not be liable for any claims arising from course cancellation.
- Should AVELING be unable to provide a course or agreed service for any reason, or have to terminate the arrangement early a refund of fees paid for services not provided will be given to the learner by AVELING. Learners who have already been assessed as competent for some units will be issued a Statement of Attainment for these units and the costs of issuing the Statement(s), including training, assessment and administration fees, will be deducted from the refund total.
- No certification will be issued until relevant fees and charges have been paid in full.
- Re-issuing of transcripts is free of charge if sent electronically. If a physical copy is required a fee of $10.00 will be incurred.
15. Behaviour Standards and Misconduct
AVELING reserves the right to counsel and in extreme circumstances refuse any person from continuing their course if they display inappropriate or disruptive behaviour.
AVELING personnel will in the initial instance advise the individual of the inappropriate behaviour which could include but is not limited to disruptive behaviour, displaying a reluctance to participate or attempting to encourage other learners into obstructive behaviour. If following such counselling, the individual continues their disruptive behaviour, they will be formally warned. If after this such behaviour continues, they shall be asked to leave the course and no refund will be provided.
No alcohol or banned substances are allowed on the premises. Designated smoking areas are provided. If an individual is abusive, appears under the influence of alcohol/banned substances or threatens other learners or AVELING personnel they will be removed from the course and may be asked to leave the premises. Under these circumstances no refund will be provided.
Academic misconduct such as plagiarism and cheating are not permitted. Anyone found to have plagiarised any part of their assessment evidence may be assessed as ‘not yet competent’ for the unit/s of competency and their course fees may be forfeited. This includes:
- Handing in assignments that are similar or have been copied from another learner
- Presenting the work of another individual or group as their own work
- Handing in assignments without the adequate acknowledgement of the sources used (this includes materials used from your workplace)
- Seeking assistance in answering online assessment questions
For a person booked onto a course by a company, the company will be contacted and advised if a learner is asked to leave a course and the reason for the action.
16. Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a process that assesses a person’s competency – acquired through formal and informal learning – to determine if a person meets the requirements for a unit of competency.
Recognition of Prior Learning (RPL) is available for any nationally recognised unit of competency, full qualification or accredited short course under AVELING’s scope. Where applicable, requests for Recognition of Prior Learning should be made prior to course commencement.
Please contact AVELING for more information on RPL.
17. Work Health and Safety While on AVELING premises, we ask that clients and learners:
- act in a safe manner and encourage others to maintain a safe and healthy environment,
- co-operate with AVELING staff in the promotion of safety and health in the workplace
- report any unsafe conditions that come to their attention.
AVELING will provide clear information on the assessment requirements at the commencement of each course, including the support services available.
After attending one of our nationally recognised courses, you have twelve months to submit your completed assessments. If you exceed the twelve-month period, you will be contacted and maybe withdrawn from the qualification or unit/s.
If you submit an assessment after the 12-month enrolment period, you will be charged a Late Submission Fee of $150.00 (GST free) per assessment. Please note, there are circumstances when late assessments cannot be accepted, for example when the training package is deleted or superseded. In these circumstances, learners may be required to re-enrol in the course and standard course costs will apply.
An extension to the 12-month enrolment period may be requested to avoid the late submission fee but this will only be granted in special circumstances. Please contact AVELING before the end of your enrolment period, by emailing email@example.com outlining the reason why you require an extension. Each request will be reviewed on a case by case basis and only in extenuating circumstances e.g. illness supported by a doctor’s certificate may an extension be granted.
19. Assessment Support
AVELING offers free support services to assist you through the assessment process as part of a nationally recognised course or qualification. Your Assessment Support person can help you in the planning and preparation of your course assignments and is available via telephone, email, one-on-one meetings, or monthly group workshops.
For more information about assessment support please visit our Assessment Support Service page.
20. Reasonable Adjustment
Reasonable adjustment in the VET sector is the term applied to modifying the learning environment or making changes to the assessment process to assist a learner with a disability.
The following guiding principles underlying the idea of reasonable adjustment as an inclusive practice include:
- Recognising differences amongst learners
- Catering for the differences in individual learners, including interests, experience, learning styles
- Ensuring that no learner is excluded and or discriminated against
Reasonable adjustment can be made for candidates as required and provided they meet the requirements of the relevant training package. Reasonable adjustments may include, but are not limited to, a combination of the following:
- Customising resources or activities within a training program
- Modifying a presentation medium
- Provision of additional support
- Provision of assistive or adaptive technologies
- Making additional information accessible both before enrolment and during the course
- Monitoring adjustments to ensure that the individual’s needs continue to be met
Assessors need to ensure that all candidates will be treated equally and that there will be no discrimination
Adjustments are unreasonable if they go beyond the limits specified above. Similarly, adjustments are unreasonable if they alter the requirements of the endorsed components of the training packages. Adjustments are considered reasonable if they:
- Still allow for a valid and reliable assessment
- Do not compromise safety
- Do not breach statutory, regulatory or legislative requirements
Additional Online Course Information
1. Fees and Charges
All cancellations or variations to course bookings must be received in writing by emailing firstname.lastname@example.org within the timeframes specified in the Cancellation and Refund Policy.
As per the Online Terms and Conditions, no refunds will be given if a learner fails to participate in an Assurance Audit to its conclusion.
No refunds will be given if a learner fails an audit. Other options, such as re-doing the course may be offered at AVELING’s discretion.
Re-issuing of certification is free of charge if sent electronically. If a physical copy is required a fee of $10.00 will be incurred.
Course completion and acknowledgements may be withheld by AVELING until the full course payment is received.
2. Technical Support
Technical support is available for all learners enrolled in an online course Monday to Friday 7:30am to 4:00pm AWST (excluding public holidays) by phoning 1300 665 015.
3. Assurance Audits
AVELING conducts assurance audits on all learners completing nationally recognised online courses to verify identification and ensure the learner completed the course themselves.
Learners undertaking nationally recognised online courses are required to complete AVELING’s Assurance Audit within 30 calendar days of successfully completing their course. AVELING are unable to issue any AQF certification until this process has been finalised.
- Some online courses will require the completion of additional assessments after the online component has been completed. Please refer to specific course pages on our website for more information.
- Learners must not seek assistance in answering assessment questions, except in gaining an understanding of the questions posed or when translation is required.