Purpose and Rationale

The purpose of this policy is the ensure that Aveling issues Australian Qualifications Framework (AQF) Certification documentation including Qualifications, Skill Set and Statements of Attainment and Aveling Certificates of Participation, using the correct protocol.

This policy helps maintain the integrity and credibility of the qualifications issued, ensures compliance with regulatory requirements, and provides assurance to learners, employers, and industry stakeholders that the training outcomes are valid and reliable.

Aveling will ensure processes are in place for the retention of records and reissuance of certification according to the requirements of the VET Quality Framework.

Scope

A person completing a training course delivered by Aveling will receive a Certificate of Participation, a Statement of Attainment, Skill Set or a Qualification, as appropriate.

This policy applies to all Aveling employees who are involved in the creation or issuance of any certification awarded by Aveling.

Statement

Aveling ensures compliance with the national standards and regulatory frameworks, including the Standards for RTOs; Compliance Requirement Policy Division 2, No. 9-14.

Aveling adheres to quality management principles and the requirements of the ISO 9001 Standard.

Responsibilities

Acronyms and Definitions

For more definitions, refer to Australian Skills Quality Authority. (2023) Glossary https://www.asqa.gov.au/standards/appendices/glossary

Associated Documentation

 Related Legislation

1. VET Quality Framework
    a. Standards for RTOs 2025
    b. Australian Qualifications Framework

Policy

1. Issuing Certificates of Participation
   
   1.1 Certificates of Participation will be issued to those who have fulfilled the attendance/participation requirements for non-accredited courses. It does not reflect any achievement of competencies.
   
   
2. Issuing Qualifications, Records of Results and Statements of Attainment
   
   2.1. Aveling will only issue AQF certification documentation to learners who have been assessed as meeting the requirements of the training product

   
   2.2. AQF certification will only be issued for Units of Competency and Qualifications listed on Aveling’s scope of registration on the national register.

   2.3. All AQF certification will adhere to the requirements of the Australian Qualification Framework (AQF).
   
   2.4. AQF certification will only be issued to learners who have provided Aveling with their Unique Student Identifier number (USI), unless they are subject to an exemption. This USI number will be verified by Aveling prior to certificates being issued.

   2.5. After successful completion of a training course and assessments the AQF certification will be:
     2.5.1 issued within 30 (thirty) days of all requirements being met
     2.5.2 mailed directly to the learner (s), or
     2.5.3 emailed directly to the learner (dependant on the course),
     2.5.4 a Statement of Attainment can only be given to an employer or third party if the learner provides written authorisation.
       2.5.4.1 while completing the enrolment form in class, the learner has selected their employer can receive a copy of their SOA
       2.5.4.2 while completing their online course, they have indicated that a third party can receive a copy of their Statement of Attainment.

3. Issuing AQF certification when delivered in another language
   
   3.1. When issuing a AQF certification for courses which have been delivered in a language other than English, Aveling will include the wording “these units/modules have been delivered and assessed in <insert language>”. This will be followed by a listing of the relevant units/modules.3.2. After successful completion of a Qualification or Nationally Recognised Training candidates will receive certification as per Section 2.
   
   
4. Issuing Statements of Attainment for partial completion of a Qualification or Accredited Course
   
   4.1. Statements of Attainment for partial completion of Qualifications will only be issued for Units of Competency listed on Aveling’s scope of registration on the national register.

   
   4.2. All Statements of Attainment will adhere to the requirements of the AQF Qualifications Issuance Policy and the Compliance Requirements of the Standards for RTOs 2025.

   4.3. When issuing a Statement of Attainment for the partial completion of a Qualification, Aveling will include the wording “These competencies form part of [Code and Title of Qualification(s) / Course (s)]”.

   4.4. After successful completion of the units of competency in a course, learners will receive a Statement of Attainment for those units of competency as per Section 2.

5. Issuing Record of Results
   
   5.1. A Record of Results will be issued with a certificate of Qualification when a learner has successfully completed all units of competency in a Qualification listed on Aveling’s scope of registration on the national register.
   
   5.2. All Records of Results will adhere to the requirements of the AQF Qualifications Issuance Policy and the Compliance Requirements of the Standards for RTOs 2025.
   
   
6. Changes to Certification Requirements
   
   6.1. If notification of changes to certification requirements is received. The changes will be made to the TMS and LMS system and pre-printed stock will be reviewed and replaced if necessary. The changes will then be communicated to all appropriate staff.
   
   
7. Retainment of Records and Reissuance of Certification
   
   7.1. Aveling will retain records of Qualifications and Statements of Attainment that have been issued to learners for a thirty (30) year period as per Division 2, No 10 of the Compliance Requirements Policy.
   
   

   7.2. Aveling will retain sufficient data required to provide learners with a copy of their AQF certification for a thirty (30) year period.

   7.3. Aveling will ensure both current and past learners will have access to their records of achievement.

   7.4. Learners will need to prove their identity before a copy of their certification will be provided to them.

   7.5. Aveling will re-issue certification in the instance that a learner has had their name legally changed through the relevant authority. Learners must be able to provide suitable documentation to this effect and have updated the name change on their USI record.

   7.6. Where a learner has been issued certification in their ‘preferred name’ rather than their ‘legal name’ (prior to the introduction of the USI) Aveling will re-issue certification in the learner’s legal name only where evidence of ID is provided and the details correspond to those in Aveling’s records.

8. Recognition of Statement of Attainment issued by other RTOs (Credit Transfer)
   
   8.1. Under the AQF, Aveling recognises and accepts AQF Qualifications or Statements of Attainment issued by any other RTO. Refer to QMS-POL-07 Credit Transfer and Exemption Policy and Procedure.
   
   
9. Re-issuing Statements of Attainment Pre-ASQA
   
   9.1. Statements of Attainment being reissued for courses held prior to ASQA becoming the national regulator for Aveling (01 July 2011), will be issued in the same format as the original SOA, or in a format which includes the TAC logo.9.2. Candidates must be able to prove their identity before being re-issued their Certification.

Breach of Policy

Any activity undertaken by an Aveling Worker which represents a failure to meet these obligations may be determined as misconduct or serious misconduct, resulting in:

• Disciplinary action, up to and including termination of employment or contract
• Loss of Aveling’s RTO registration

V5.3 July 2025