SITHFAB021 Provide responsible service of alcohol (RSA WA)

This course is delivered via Aveling’s online Learning Management System (LMS). Once you have booked and paid, you will receive a booking confirmation email containing a link to gain access to the system and your course.

This course covers the following topics:

• Sell or serve alcohol responsibly;
• Assist customers to drink within appropriate limits;
• Assess alcohol-affected customers and identify customers to whom sale or service must be refused;
• Implement harm minimisation strategies to minimise likelihood of customer intoxication, e.g. by promoting food, low-strength drinks and non-alcoholic drinks;
• Monitor customer behaviour and refuse service to intoxicated patrons in a polite manner, stating reasons for refusal.

Upon enrolling, you will have access to the course for 90 days. Within this time, you must successfully complete:

• online learning
• written questions
• verbal assessment

The verbal assessment is carried out with the Assessor over video conference. To complete the verbal assessment, you will need:

• Access to a mobile phone or computer with a front facing camera and microphone
• Suitable proof of identity in the form of photo ID
• The session will take about 15 minutes and must be completed within 30 days of completing the online learning component.

If learners have not successfully completed all above components within 90 days of enrolment, they will be required to re-enrol in the course.

Please note: the assessment for this course is conducted in English and must be completed without the aid of a translator.

Upon successful completion of all learning and assessments for this course, you will receive a statement of attainment for the following Nationally Recognised Unit of Competency:

SITHFAB021 Provide responsible service of alcohol

Through interactive content and realistic scenarios, upon successful completion of this course you will be able to effectively:

• Serve standard-sized drinks and assist customers to drink within appropriate limits
• Manage customers who are intoxicated or disorderly
• Deal with juveniles and prevent them consuming or obtaining alcohol

English language requirement

A conversational level of English is required to complete this course, as during the assessment you will be required to read and interpret signs and procedures and communicate clearly in English.

Whilst learners under the age of 18 may complete the course (with permission from a parent or guardian) they will be unable to commence employement at a licensed venue until they have turned 18.

Technology requirement

You also require access to a computer and the internet in order to access our online Learning Management System.

Learner Support Service

Our Learner Support Service can provide extra support as needed to help you in understanding the course material or assessments.

Three (3) two-hour support workshop sessions are included free with each Nationally Recognised course you are enrolled in. Additional support can be arranged, if needed, at a cost of $120 per hour.

Find out more about our Learner Support Service.

Upcoming Dates

Is RSA training mandatory in WA?

Yes.

The RSA course is mandatory by Law for all persons serving or supplying alcohol.

In addition, under the Liquor Licensing Act 1990, licensees must ensure that staff employed to serve liquor must undertake RSA training within three months of commencing employment.

Is Aveling’s course approved in WA?

Yes.

This course fulfils Western Australia’s mandatory RSA training requirements.