Improve Conflict Resolution Skills

Learn how to respond to conflict appropriately and effectively in this one day classroom course.

Conflict Resolution training is for individuals and organisations aiming to improve relationships where there may be existing conflict, working with difficult stakeholders, or looking to build healthy communication overall. In this training, you’ll learn how to effectively handle conflicts and find solutions that work for everyone involved.

If resolved effectively, conflict can lead to personal and professional growth. Resolving conflict successfully can also mean that many of the problems that brought it to the surface are solved, often delivering unexpected benefits.

Understanding the stages of conflict will help you address issues early on and prevent them from escalating. Through engaging content and interactive roleplays, you’ll be equipped with the knowledge and skills to adapt strategies, communicate effectively, and manage your emotions. You’ll learn when to collaborate, compromise, compete, avoid, or accommodate, depending on the situation and desired outcomes.

You’ll gain skills in active listening, effective communication, and providing constructive feedback. These skills will help you with assertive communication, meaning you express your needs while understanding others’ perspectives.

Our Conflict Resolution training will empower you to promote harmonious relationships, increase productivity, and foster a healthier organisational culture.